Help & support
How pricing, invoices and short deliveries work.
Why is my price different from the shelf price?
Every price you see already includes your account's markup. The catalog header states the rule — for example “Franchise pricing · +PKR 5 per item” — and the base price is shown beneath each product for comparison.
Can a price change after I order?
No. Unit prices are captured the moment you submit, and stay on that invoice even if base prices or markup rules change later.
What if a line is short on stock?
The admin fulfils what's available and the remainder becomes a backorder. Your invoice is reduced to what actually shipped, and you'll see the difference when you receive the delivery.
Still stuck? Contact the store admin who issued your account — they can adjust your account type, fix an order, and settle any billing difference.